Introduction

Stellar Home is an online marketplace where busy individuals can source trusted mobile service professionals. From home cleaning to personal training, Stellar Home will connect you with quality professionals in just a few clicks.

With a flawless booking process, secure payment method and 100% money back guarantee; Stellar Home is the most convenient, simple and safe way to book mobile home services.

Stellar Home is more than just an online booking platform. We believe by creating more time for our customers, providing more opportunities for our service professionals and supporting communities, we are inspiring better lives, it's our win-win-win.

Our mission is to provide a simple, trustworthy, hassle-free solution, whilst creating more opportunities. We exist to give time back to our customers, allowing them to live more comfortable and fulfilling lives. Life`s better with Stellar.

Registration

Your registration with Stellar Home is automatic and free of charge. You can also register using your Facebook, Google+ and Twitter accounts. You will receive a confirmation email with your Stellar Home login details.

Login

Click the "login" tab at the top right corner of our home page. You can also log in with your email details or Facebook, Google+ and Twitter accounts.

Don't worry! Simply enter your email address and click forgot password in the login section at the top right corner of our home page. You will automatically receive an e-mail with your new password.

Bookings

Our seamless booking process involves the following 3 easy steps:

  1. Choose the service you would like
  2. Select the date & time, receive instant confirmation by email and pay securely online
  3. Our trusted professional will arrive at the selected time and complete the service

Our Stellar Home Team will send you a confirmation email directly after receiving your online booking. Once we have found you a stellar professional, you will receive a second email and text message confirming all booking details.

If you have any special requirements for your service, let us know to deliver the stellar experience, just email us at hello@stellarhome.com

If you would like additional tasks performed on your service, you may simply speak with your service professional, speak to Stellar Home using our online chat service or call Stellar Home on 1300 852 804 during business hours to request your additional tasks. You will be provided with a quote to confirm before any charges to your credit card are made.

About Our Service Professionals

The registered businesses are experienced independent or small to medium business professionals who have undergone a trough vetting process and have been activated on the Stellar Home platform. They are insured and the principal business owner has been interviewed. Only 5% of applications are activated on our system.

Stellar Home is continually on boarding new businesses and the selection process is quite vigorous:

  1. We review the applicants and ensure they have relevant documentation.
  2. We individually interview the principal business owner and review references where appropriate.
  3. We educate the businesses about the Stellar Home booking processes and procedures to ensure they are equipped to grow their customer base using our platform.

We are continually expanding our services to incorporate a wide range of mobile home services. Please refer to the home page at www.stellarhome.com we are always wanting to hear your ideas and feedback. Please suggest any additional services that you would like and email us on hello@stellarhome.com. We look forward to hearing from you!

Our stellar Standard Cleaning Package includes the following services:

All Rooms:

  • Dust and wipe furniture and surfaces
  • Clean all mirrors
  • Vacuum and mop all floor surfaces
  • Take out garbage and recycling
Bedrooms:
  • Clean and polish all mirrors
  • Vacuum/Mop all floor surfaces
Kitchen:
  • Clean all benchtops and splashback including under benchtop appliances
  • Clean stove top
  • Clean exterior of microwave, fridge, dishwasher and oven
  • Spot clean exterior of all cupboards and drawers
  • Clean and polish kitchen sink and taps
Bathrooms:
  • Scrub and sanitise the toilet, shower (including screens), tub and sink
  • Dust and wipe all accessible surfaces including vanity
  • Clean all mirrors
Note: The following services are not included in the Standard Cleaning Package:
  • Cleaning of ceilings, fans, walls, doors and light fittings, exterior window cleaning and any other surfaces outside of normal reach
  • Mould removal
  • Heavy soap scum removal
  • Deep stain removal
  • Infestation
  • Insect removal
  • Bed making or linen change
  • Steam cleaning and/or carpet cleaning
  • Upholstery cleaning
  • Lifting heavy items (such as furniture or white goods)
  • Cleaning or maintenance of outside areas such as garages, patios, decks and gardens
  • Cleaning of exteriors including walls
  • Anything else that is not listed in the above Standard Home Cleaning package

Our Standard Lawn Mowing Package includes the following services:

Lawn Mowing:

  • Edging and blowing of entire lawn area including around trees and other garden features
  • Brush cutting
  • Grass clippings
Note: Our Standard Lawn Mowing Package does not include the following services:
  • Rubbish removal
  • Landscaping
  • Mulching
  • Weeding
  • Lawn spray
  • Pest control
  • Top dressing
  • Lawn fertilisation
  • Aeration
  • Coring
  • Turf laying and repair
  • Hedging

Common Questions

To find out if Stellar Home is available in your area, please enter your postcode on our homepage.

We pride ourselves on delivering you a stellar experience. Your happiness is very important to us. If you are not satisfied with the service please contact us as soon as possible at hello@stellarhome.com

In Australia, all businesses registered with Stellar Home have their own equipment and supplies to complete a stellar service. If you would like to provide your own supplies or use eco-friendly products instead, please add a note in the comment box during the booking process.

If you have any other questions, please email us on hello@stellarhome.com.

Our pricing varies depending on the business, service, location and time scheduled. However, you will receive a price for your request within a few hours, if not instantly. If you require a specific quote, then please email us on hello@stellarhome.com.


If you wish to cancel the service you must provide at least 12 hours notice otherwise you will be charged in full for the service. If you cancel your booking outside of 12 hours from the scheduled booking time you will receive a full refund.

For subscription bookings, a minimum of 4 weekly services, 2 fortnightly services or 2 monthly services must occur without cancellation. If you cancel your subscription within this period, the cost for a once off sevrice will be prorated. Alternatively customers may choose a once off service at any time with a 12 hour cancellation notice applied.

You simply pay for your booking on your credit card when you register.

Your credit card details are registered when you make your first booking and all payments are taken directly from your card when the business is assigned to the booking. You should not pay the business with cash.

Absolutely! Your happiness is very important to us. If you are not happy with the service, please contact us as soon as possible. Our Stellar Support Team will answer your call and help you!

Or, just send us an email to support@stellarhome.com and our stellar team will respond as soon as possible.

Email: hello@stellarhome.com
Phone: 1300 852 804
Address: Level 21, 144 Edward Street, Brisbane, QLD, 4000